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Information Technology Executive

3-5 years ; Manesar, Gurgaon

Position
Executive - IT

Required Experience
Associate or Bachelor’s Degree in Computer Science, Information Technology, System Administration with 3-5 years of relevant work experience in Customer Support, IT Tech Support, Pharma or Biotech Industry.

The role
1) IT Infrastructure Handling –
• Installation and configuration of Window 2016 Server and Windows 2019 Server
• Managing disk space utilization of servers.
• Server data backup, backup protocols, storage, and log maintenance
• Understanding of RAID protocols, NAS Drive and other data security protocols.
• Monitor the servers and network daily and respond immediately to security or usability concern.
• Sound knowledge of various Network devices - Switches, Routers, Wireless Access Points
• Configuration and management of firewall.
• Experience in working on and maintaining Hyper-V.

2) Hardware Troubleshooting Knowledge–
• Sound knowledge of troubleshooting hardware faults in desktop and laptops
• Installation and troubleshooting issues of Windows 7, Windows 8 and Windows 10
• Troubleshooting issues in Internet and Intranet
• Managing Printers, Laptops and Desktops, Storage, Servers
• H/W diagnosis and escalation if required to the vendor/OEM

3) Software Knowledge –
• Configuration of User's and Groups in Organization unit in Active Directory
• Configuration of Group Policies in Domain
• Configuration of Microsoft Outlook and Troubleshooting
• Installation and configuration of Application Software
• Knowledge of Microsoft Online Exchange portal
• Knowledge of Network Security Protocols,
• Managing File Servers, Application Servers
• Antivirus policies managements
• Knowledge of Drive Encryption policies and software,
• Virus and patch management control at the Servers & Clients
• Firmware Updates on Server, Storage, Switch & Firewall
• Daily, Weekly, Monthly backups of critical instrument data and software.

Required Skills
• Should possess good communication skill and email ethics.
• Should be able to manage multiple requests at a time.
• Maintaining the IT Inventory - Hardware as well as Software.
• Should have experience in customer handling.
• Should have experience in escalation management.
• Day to Day Incident and Service request management
• Maintaining records of Incident and Service Requests.
• Candidate from Tech Support or BioTech IT will be given preference.

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